Shipping policy

At AfriSun Lighting, we are committed to delivering your order safely and efficiently throughout South Africa.

Order Processing

* Orders are processed within 1–3 business days after payment has been successfully received and verified.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During peak periods, processing times may be slightly longer.

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Delivery Areas

We currently deliver throughout South Africa.

If you are located in a remote or outlying area, delivery times may vary and additional shipping charges may apply.

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Delivery Timeframes

Estimated delivery times are as follows:

* Major Cities: 2–5 business days
* Regional Areas: 3–7 business days
* Remote Areas: 5–10 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, or public holidays.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Any applicable shipping fees will be displayed before you complete your purchase.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Customers are responsible for providing accurate delivery details at checkout.

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Delivery Requirements

* A responsible person must be available at the delivery address to receive and sign for the package where required.
* Risk in the products passes to the customer upon successful delivery.

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Damaged or Missing Items

If your package arrives damaged, incomplete, or appears to have been tampered with:

1. Notify us within 48 hours of delivery.
2. Provide your order number and photographs of the package and products.
3. We will investigate the matter and work towards a suitable resolution.

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Incorrect Delivery Information

AfriSun Lighting cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

Additional courier fees incurred due to incorrect delivery details may be charged to the customer.

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Delivery Delays

While we strive to meet all estimated delivery timeframes, AfriSun Lighting shall not be liable for delays caused by:

* Courier service disruptions
* Weather events
* Public holidays
* Strikes or industrial action
* Circumstances beyond our reasonable control

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For shipping-related enquiries, please contact:

AfriSun Lighting

📧 Email: info@afrisunlighting.com

📞 Phone/WhatsApp: +27 71 801 7325

Business Hours:
Monday – Friday
08:00 – 17:00

Thank you for choosing AfriSun Lighting. We appreciate your business and look forward to lighting your space with reliable, energy-efficient solutions.