Refund Policy

At AfriSun Lighting, we are committed to providing quality lighting products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

You changed your mind.

The item is unused and in its original condition.

The product is returned in its original packaging with all accessories and manuals included.

You provide proof of purchase or your order number.

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery by emailing us with:

Your order number

A description of the issue

Clear photographs of the product and packaging

Once your claim has been reviewed, we will arrange a replacement, repair, or refund where applicable.

Non-Returnable Items

The following items cannot be returned unless they are faulty or supplied incorrectly:

Products that have been installed or used

Products damaged due to misuse or incorrect installation

Clearance or sale items (unless defective)

Special-order or customised products

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. (Afrimarket)

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We are happy to exchange products that are:

Damaged on arrival

Defective

Incorrectly supplied

Exchanges are subject to stock availability.

Warranty

Many of our products are covered by a manufacturer's warranty. Warranty periods vary depending on the product.

Warranty claims do not cover:

Normal wear and tear

Incorrect installation

Accidental damage

Misuse or negligence

How to Request a Return

Please contact us before returning any item.

Include:

Full name

Order number

Contact details

Reason for the return

Photos (if the product is damaged or faulty)

AfriSun Lighting

📧 Email: info@afrisunlighting.com

📞 Phone/WhatsApp: +27 71 801 7325

Business Hours:
Monday – Friday
08:00 – 17:00

Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Where the Act applies, customers are entitled to the protections and remedies provided by South African law.&nbsp.